Shipping & Delivery
What is the shipping scope of the package?
https://uk.magene.com/ can only process orders from the UK. If you are located in the United States, France, Germany, Italy, or Spain, please refer to the following website.
Germany: https://de.magene.com
France: https://fr.magene.com
Italy: https://it.magene.com
Spain: https://es.magene.com
United States: https://magene.com
What about delivery time?
The delivery time consists of two parts, the order processing time and the package transit time.
The time displayed on the product page is the order processing or delivery time. The time displayed during checkout is the shipping time for most products.
Most products have an order processing time of 1-3 business days and a shipping time of 5-7 days. For the PES P515 power meter and wheels, delivery may take 12-17 days.
About the Spring Festival Holiday:
During the National Day and Chinese New Year holidays, order processing times for some products may be extended, and after-sales service and email responses may be delayed.
What about shipping costs and taxes?
Shipping is free for orders over £99. Otherwise, an additional £10 shipping fee will apply.
The price of the item is inclusive of customs duties and VAT, which means that when you complete your order, you only need to wait for the package to be delivered.
How do I track the shipment of my order?
How about modifying an order?
Please note
*The specific product transportation method, timeliness, price, etc. are subject to the order settlement page.
*We only ship from Monday to Friday, we do not ship on weekends and holidays.
*For multiple products in the same order, there may be cases where they are shipped from different warehouses. We will ship them in multiple packages, and all packages may not arrive at the same time.
If you have any questions, please contact officialwebsite@magene.com.
