Shipping & Delivery-uk

Shipping & Delivery-uk

Shipping & Delivery

What is the shipping scope of the package?

https://uk.magene.com/ can only process orders from the UK. If you are located in the United States, France, Germany, Italy, or Spain, please refer to the following website.

Germany: https://de.magene.com

France: https://fr.magene.com

Italy: https://it.magene.com

Spain: https://es.magene.com

United States: https://magene.com   

 

What about delivery time? 

The delivery time consists of two parts, the order processing time and the package transit time.

The time displayed on the product page is the order processing or delivery time. The time displayed during checkout is the shipping time for most products.

Most products have an order processing time of 1-3 business days and a shipping time of 5-7 days. For the PES P515 power meter and wheels, delivery may take 12-17 days.

 

About the Spring Festival Holiday: 

During the National Day and Chinese New Year holidays, order processing times for some products may be extended, and after-sales service and email responses may be delayed.

 

What about shipping costs and taxes?

Shipping is free for orders over £99. Otherwise, an additional £10 shipping fee will apply.

The price of the item is inclusive of customs duties and VAT, which means that when you complete your order, you only need to wait for the package to be delivered.  

 

How do I track the shipment of my order?
 Once you have completed the checkout, we will receive your order, and when we have shipped it, the order status will be Shipped, at which point you will receive an email notification with shipping information.
 If you are unsure, you can send the order number to customer service: officialwebsite@magene.com We will help you check the details of your order. 
 
How about modifying an order?
Please make sure that the information such as the purchased product and the delivery address is correct, when the order is shipped, the order and delivery information will not be modified, please note that we are not responsible for the wrong address, which may cause the package to be undelivered or lost. 
 
 Please note

*The specific product transportation method, timeliness, price, etc. are subject to the order settlement page.
*We only ship from Monday to Friday, we do not ship on weekends and holidays.
*For multiple products in the same order, there may be cases where they are shipped from different warehouses. We will ship them in multiple packages, and all packages may not arrive at the same time.

If you have any questions, please contact officialwebsite@magene.com.

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